MWEB MANAGERS HAVE NO SENSE OF WHAT CUSTOMER SERVICE IS, FIGHTING WITH THE PATHETIC COMPANY FOR 5 MONTHS NOW

I have been sending numerous amount of emails to this pathetic company, aside from the calls I have to continuously make to follow up on an investigation which needs to be done for a refund of more that R3000 own for subscription fees that I have paid for 5 months with no access to their services, when I spoke to Enver from the tech department, he advised that the number on my sim which I provided him with is not the same number as per what he sees on the system of which they billing me for and refusing to do my refund. So basically mweb is billing me for an incorrect sim card just to make money!! I’ve also emailed them a photo of the sim card as proof and been requesting for some sort of feedback. When I call to follow up all of the agents (Brent from cancellations & Ilhaam from billing) stated they are escalating the matter with their managers and I will receive a call within the next 24 hours.

Till date I have not received any feedback!! The Services from MWEB is beyond Disgusting!

I have every call made to this company recorded as I also work in a call centre, I demand urgent assistance with this matter!!