CK
Cameron K

1 reviews | Active since Sept 2013

21 Jun 2015, 21:44

Mweb making gaming impossible

I was recently throttled for exceeding Mweb's maximum data limit in their 30 day rolling period. While I am happy to accept a decrease in my internet speed for exceeding the limit (I disagree that it is excessive) I am not willing to accept being unable to play a game (dota 2) that requires far less bandwidth than the throttled speed. According to [URL Removed] my 2mb line was reduced to (350kb/s) however when I try to play dota (which uses maximum 100 kb/s) the game will not function due to the terrible internet quality. I was also interested to see that even though Mweb posted an article 3 years ago condemning throttling, the mweb contact on facebook openly admitted to throttling the account and indicated that gaming quality would suffer. This is a disgusting attitude to have for a company that claims to support gamers.

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Replies (1)
Mweb
Mweb's reply22 Jun 2015, 11:09
Official
Hello Ckyle111,

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

We would like to thank you for your feedback and the suggestions provided, it will certainly be passed along to the relevant persons.

Kind regards
MWEB Client Services