mweb makes snail look fast
i am currently waiting for over 71 minutes on my cellphone for them to take my call to complain that my upload and down load speed is .032 mbs. unless this is the kind of service you want, find a better provider. Can't even find a proper email address that will get a reply
Helpful (0)
Replies (10)0
Replies (10)'s updateReviewer Update
30 Mar 2026, 15:5590 minutes and still waiting! is this a record?my minutes depleted. i
's update30 Mar 2026, 15:55
Reviewer Update
90 minutes and still waiting! is this a record?my minutes depleted. i
Mweb's replyOfficial
30 Mar 2026, 15:58Hello Ismail. Thank you for reaching out. We completely understand how frustrating it is to experience slow speeds and to wait on the line without resolution. To investigate your connection performance and provide a clear way forward, please send us the registered email address associated with your account via private message. Once we have this, we can review your service, identify the cause of the slow upload and download speeds, and advise on the next steps to improve your connection. We appreciate your patience and are committed to helping you get the reliable speeds you expect from Mweb.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply30 Mar 2026, 15:58
Official
Hello Ismail. Thank you for reaching out. We completely understand how frustrating it is to experience slow speeds and to wait on the line without resolution. To investigate your connection performance and provide a clear way forward, please send us the registered email address associated with your account via private message. Once we have this, we can review your service, identify the cause of the slow upload and download speeds, and advise on the next steps to improve your connection. We appreciate your patience and are committed to helping you get the reliable speeds you expect from Mweb.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
's updateReviewer Update
01 Apr 2026, 12:35 Call was terminated after 110 fruitless minutes! you'd think that a high tech company would have AI check their call logs and get back to me. NOT DONE, 3 days later. They are ranked 99. Do you even know more than a dozen similar companies? Shows how atrocious and *********** they are! They have 1 person responding to technical calls. Better call the Sales line and asked to be transferred as that is marginally faster.
Account number ***
Account number ***
's update01 Apr 2026, 12:35
Reviewer Update
Call was terminated after 110 fruitless minutes! you'd think that a high tech company would have AI check their call logs and get back to me. NOT DONE, 3 days later. They are ranked 99. Do you even know more than a dozen similar companies? Shows how atrocious and *********** they are! They have 1 person responding to technical calls. Better call the Sales line and asked to be transferred as that is marginally faster.
Account number ***
Account number ***
's updateReviewer Update
01 Apr 2026, 12:36 Call was terminated after 110 fruitless minutes! you'd think that a high tech company would have AI check their call logs and get back to me. NOT DONE, 3 days later. They are ranked 99. Do you even know more than a dozen similar companies? Shows how atrocious and *********** they are! They have 1 person responding to technical calls. Better call the Sales line and asked to be transferred as that is marginally faster
Account number *** email: ***
Account number *** email: ***
's update01 Apr 2026, 12:36
Reviewer Update
Call was terminated after 110 fruitless minutes! you'd think that a high tech company would have AI check their call logs and get back to me. NOT DONE, 3 days later. They are ranked 99. Do you even know more than a dozen similar companies? Shows how atrocious and *********** they are! They have 1 person responding to technical calls. Better call the Sales line and asked to be transferred as that is marginally faster
Account number *** email: ***
Account number *** email: ***
Mweb's replyOfficial
01 Apr 2026, 13:05Hello Ismail.
Account number *** email: ***
We understand how frustrating this experience has been, especially after such long wait times without resolution. That is not the level of support we aim to provide.To help improve your Telkom LTE connection speed, there are a few key factors that can make a noticeable difference:1. Router placement matters
Position your router near a window or at a higher elevation, facing the nearest tower. LTE signals weaken through walls, especially concrete and metal.2. Signal strength and bands
Access your router dashboard and check signal metrics like RSRP and SINR. A stronger SINR (above 10 dB) and lower RSRP (closer to -80 dBm) usually indicate better performance. Locking onto a less congested LTE band, if your router supports it, can significantly improve speeds.3. Peak-time congestion
LTE speeds are shared across users. If speeds drop during evenings, it may be due to tower congestion. Testing speeds early morning or late evening can confirm this.4. Restart and firmware updates
Restart your router regularly and ensure firmware is up to date, as updates often improve network stability and performance.5. External antennas
If signal strength is consistently low, using a compatible external LTE antenna can boost reception and stabilise speeds, especially in fringe coverage areas.6. Device and network checks
Test speeds on multiple devices and disconnect unused devices to rule out internal network congestion.
We are here to ensure you get the best possible performance from your connection.
Kind regards,
The Mweb Team
Account number *** email: ***
We understand how frustrating this experience has been, especially after such long wait times without resolution. That is not the level of support we aim to provide.To help improve your Telkom LTE connection speed, there are a few key factors that can make a noticeable difference:1. Router placement matters
Position your router near a window or at a higher elevation, facing the nearest tower. LTE signals weaken through walls, especially concrete and metal.2. Signal strength and bands
Access your router dashboard and check signal metrics like RSRP and SINR. A stronger SINR (above 10 dB) and lower RSRP (closer to -80 dBm) usually indicate better performance. Locking onto a less congested LTE band, if your router supports it, can significantly improve speeds.3. Peak-time congestion
LTE speeds are shared across users. If speeds drop during evenings, it may be due to tower congestion. Testing speeds early morning or late evening can confirm this.4. Restart and firmware updates
Restart your router regularly and ensure firmware is up to date, as updates often improve network stability and performance.5. External antennas
If signal strength is consistently low, using a compatible external LTE antenna can boost reception and stabilise speeds, especially in fringe coverage areas.6. Device and network checks
Test speeds on multiple devices and disconnect unused devices to rule out internal network congestion.
We are here to ensure you get the best possible performance from your connection.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Apr 2026, 13:05
Official
Hello Ismail.
Account number *** email: ***
We understand how frustrating this experience has been, especially after such long wait times without resolution. That is not the level of support we aim to provide.To help improve your Telkom LTE connection speed, there are a few key factors that can make a noticeable difference:1. Router placement matters
Position your router near a window or at a higher elevation, facing the nearest tower. LTE signals weaken through walls, especially concrete and metal.2. Signal strength and bands
Access your router dashboard and check signal metrics like RSRP and SINR. A stronger SINR (above 10 dB) and lower RSRP (closer to -80 dBm) usually indicate better performance. Locking onto a less congested LTE band, if your router supports it, can significantly improve speeds.3. Peak-time congestion
LTE speeds are shared across users. If speeds drop during evenings, it may be due to tower congestion. Testing speeds early morning or late evening can confirm this.4. Restart and firmware updates
Restart your router regularly and ensure firmware is up to date, as updates often improve network stability and performance.5. External antennas
If signal strength is consistently low, using a compatible external LTE antenna can boost reception and stabilise speeds, especially in fringe coverage areas.6. Device and network checks
Test speeds on multiple devices and disconnect unused devices to rule out internal network congestion.
We are here to ensure you get the best possible performance from your connection.
Kind regards,
The Mweb Team
Account number *** email: ***
We understand how frustrating this experience has been, especially after such long wait times without resolution. That is not the level of support we aim to provide.To help improve your Telkom LTE connection speed, there are a few key factors that can make a noticeable difference:1. Router placement matters
Position your router near a window or at a higher elevation, facing the nearest tower. LTE signals weaken through walls, especially concrete and metal.2. Signal strength and bands
Access your router dashboard and check signal metrics like RSRP and SINR. A stronger SINR (above 10 dB) and lower RSRP (closer to -80 dBm) usually indicate better performance. Locking onto a less congested LTE band, if your router supports it, can significantly improve speeds.3. Peak-time congestion
LTE speeds are shared across users. If speeds drop during evenings, it may be due to tower congestion. Testing speeds early morning or late evening can confirm this.4. Restart and firmware updates
Restart your router regularly and ensure firmware is up to date, as updates often improve network stability and performance.5. External antennas
If signal strength is consistently low, using a compatible external LTE antenna can boost reception and stabilise speeds, especially in fringe coverage areas.6. Device and network checks
Test speeds on multiple devices and disconnect unused devices to rule out internal network congestion.
We are here to ensure you get the best possible performance from your connection.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
01 Apr 2026, 13:05Hello Ismail.
Account number *** email: ***
We understand how frustrating this experience has been, especially after such long wait times without resolution. That is not the level of support we aim to provide.To help improve your Telkom LTE connection speed, there are a few key factors that can make a noticeable difference:1. Router placement matters
Position your router near a window or at a higher elevation, facing the nearest tower. LTE signals weaken through walls, especially concrete and metal.2. Signal strength and bands
Access your router dashboard and check signal metrics like RSRP and SINR. A stronger SINR (above 10 dB) and lower RSRP (closer to -80 dBm) usually indicate better performance. Locking onto a less congested LTE band, if your router supports it, can significantly improve speeds.3. Peak-time congestion
LTE speeds are shared across users. If speeds drop during evenings, it may be due to tower congestion. Testing speeds early morning or late evening can confirm this.4. Restart and firmware updates
Restart your router regularly and ensure firmware is up to date, as updates often improve network stability and performance.5. External antennas
If signal strength is consistently low, using a compatible external LTE antenna can boost reception and stabilise speeds, especially in fringe coverage areas.6. Device and network checks
Test speeds on multiple devices and disconnect unused devices to rule out internal network congestion.
We are here to ensure you get the best possible performance from your connection.
Kind regards,
The Mweb Team
Account number *** email: ***
We understand how frustrating this experience has been, especially after such long wait times without resolution. That is not the level of support we aim to provide.To help improve your Telkom LTE connection speed, there are a few key factors that can make a noticeable difference:1. Router placement matters
Position your router near a window or at a higher elevation, facing the nearest tower. LTE signals weaken through walls, especially concrete and metal.2. Signal strength and bands
Access your router dashboard and check signal metrics like RSRP and SINR. A stronger SINR (above 10 dB) and lower RSRP (closer to -80 dBm) usually indicate better performance. Locking onto a less congested LTE band, if your router supports it, can significantly improve speeds.3. Peak-time congestion
LTE speeds are shared across users. If speeds drop during evenings, it may be due to tower congestion. Testing speeds early morning or late evening can confirm this.4. Restart and firmware updates
Restart your router regularly and ensure firmware is up to date, as updates often improve network stability and performance.5. External antennas
If signal strength is consistently low, using a compatible external LTE antenna can boost reception and stabilise speeds, especially in fringe coverage areas.6. Device and network checks
Test speeds on multiple devices and disconnect unused devices to rule out internal network congestion.
We are here to ensure you get the best possible performance from your connection.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Apr 2026, 13:05
Official
Hello Ismail.
Account number *** email: ***
We understand how frustrating this experience has been, especially after such long wait times without resolution. That is not the level of support we aim to provide.To help improve your Telkom LTE connection speed, there are a few key factors that can make a noticeable difference:1. Router placement matters
Position your router near a window or at a higher elevation, facing the nearest tower. LTE signals weaken through walls, especially concrete and metal.2. Signal strength and bands
Access your router dashboard and check signal metrics like RSRP and SINR. A stronger SINR (above 10 dB) and lower RSRP (closer to -80 dBm) usually indicate better performance. Locking onto a less congested LTE band, if your router supports it, can significantly improve speeds.3. Peak-time congestion
LTE speeds are shared across users. If speeds drop during evenings, it may be due to tower congestion. Testing speeds early morning or late evening can confirm this.4. Restart and firmware updates
Restart your router regularly and ensure firmware is up to date, as updates often improve network stability and performance.5. External antennas
If signal strength is consistently low, using a compatible external LTE antenna can boost reception and stabilise speeds, especially in fringe coverage areas.6. Device and network checks
Test speeds on multiple devices and disconnect unused devices to rule out internal network congestion.
We are here to ensure you get the best possible performance from your connection.
Kind regards,
The Mweb Team
Account number *** email: ***
We understand how frustrating this experience has been, especially after such long wait times without resolution. That is not the level of support we aim to provide.To help improve your Telkom LTE connection speed, there are a few key factors that can make a noticeable difference:1. Router placement matters
Position your router near a window or at a higher elevation, facing the nearest tower. LTE signals weaken through walls, especially concrete and metal.2. Signal strength and bands
Access your router dashboard and check signal metrics like RSRP and SINR. A stronger SINR (above 10 dB) and lower RSRP (closer to -80 dBm) usually indicate better performance. Locking onto a less congested LTE band, if your router supports it, can significantly improve speeds.3. Peak-time congestion
LTE speeds are shared across users. If speeds drop during evenings, it may be due to tower congestion. Testing speeds early morning or late evening can confirm this.4. Restart and firmware updates
Restart your router regularly and ensure firmware is up to date, as updates often improve network stability and performance.5. External antennas
If signal strength is consistently low, using a compatible external LTE antenna can boost reception and stabilise speeds, especially in fringe coverage areas.6. Device and network checks
Test speeds on multiple devices and disconnect unused devices to rule out internal network congestion.
We are here to ensure you get the best possible performance from your connection.
Kind regards,
The Mweb Team
Best regards,
's updateReviewer Update
01 Apr 2026, 14:51Wow, after all this, I get a form letter. No one bothered to even read!
I hereby give my 30 days notice to cancel, backdated to 30 March
complaining from Jan. will you get better service than a form letter?
From: *** <***>
Sent: Thursday, 29 January 2026 14:29
To: '***' <***>
Subject: RETENTION DEPT support line at *** useless SEND TO YOUR RETENTION DEPT AND DIRECTORS We’ve been with you for over 35 years From the day of the US Robotics 14.400. Our speed is MUCH SLOWER THAN WE ARE PAYING FOR. UGRADE OUR EQUIPMENT, downgrade our price Or we migrate to some other provider Need we send you pics of your advertised prices in December? Compare that to what you charge us. What a Thank You for 35 years of loyalty Ismail Kathrada Should we involve Wendy Knowler?
I hereby give my 30 days notice to cancel, backdated to 30 March
complaining from Jan. will you get better service than a form letter?
From: *** <***>
Sent: Thursday, 29 January 2026 14:29
To: '***' <***>
Subject: RETENTION DEPT support line at *** useless SEND TO YOUR RETENTION DEPT AND DIRECTORS We’ve been with you for over 35 years From the day of the US Robotics 14.400. Our speed is MUCH SLOWER THAN WE ARE PAYING FOR. UGRADE OUR EQUIPMENT, downgrade our price Or we migrate to some other provider Need we send you pics of your advertised prices in December? Compare that to what you charge us. What a Thank You for 35 years of loyalty Ismail Kathrada Should we involve Wendy Knowler?
's update01 Apr 2026, 14:51
Reviewer Update
Wow, after all this, I get a form letter. No one bothered to even read!
I hereby give my 30 days notice to cancel, backdated to 30 March
complaining from Jan. will you get better service than a form letter?
From: *** <***>
Sent: Thursday, 29 January 2026 14:29
To: '***' <***>
Subject: RETENTION DEPT support line at *** useless SEND TO YOUR RETENTION DEPT AND DIRECTORS We’ve been with you for over 35 years From the day of the US Robotics 14.400. Our speed is MUCH SLOWER THAN WE ARE PAYING FOR. UGRADE OUR EQUIPMENT, downgrade our price Or we migrate to some other provider Need we send you pics of your advertised prices in December? Compare that to what you charge us. What a Thank You for 35 years of loyalty Ismail Kathrada Should we involve Wendy Knowler?
I hereby give my 30 days notice to cancel, backdated to 30 March
complaining from Jan. will you get better service than a form letter?
From: *** <***>
Sent: Thursday, 29 January 2026 14:29
To: '***' <***>
Subject: RETENTION DEPT support line at *** useless SEND TO YOUR RETENTION DEPT AND DIRECTORS We’ve been with you for over 35 years From the day of the US Robotics 14.400. Our speed is MUCH SLOWER THAN WE ARE PAYING FOR. UGRADE OUR EQUIPMENT, downgrade our price Or we migrate to some other provider Need we send you pics of your advertised prices in December? Compare that to what you charge us. What a Thank You for 35 years of loyalty Ismail Kathrada Should we involve Wendy Knowler?
Mweb's replyOfficial
01 Apr 2026, 14:59 Hello Ismail.
We have arranged for our Retentions team to call you to address your concerns and assist you with the next steps directly.
Kind regards,
The Mweb Team
We have arranged for our Retentions team to call you to address your concerns and assist you with the next steps directly.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Apr 2026, 14:59
Official
Hello Ismail.
We have arranged for our Retentions team to call you to address your concerns and assist you with the next steps directly.
Kind regards,
The Mweb Team
We have arranged for our Retentions team to call you to address your concerns and assist you with the next steps directly.
Kind regards,
The Mweb Team
Best regards,
's updateReviewer Update
08 Apr 2026, 13:39Wow, Mweb promptly called me, upgraded my equipment and speed, and gave me a 100 year free contract!
NOT!
Guess if they even phoned me back?
STILL WAITING FROM 30TH MARCH.
YOU CAN EXPECT THIS SAME ***** TREATMENT!
NOT!
Guess if they even phoned me back?
STILL WAITING FROM 30TH MARCH.
YOU CAN EXPECT THIS SAME ***** TREATMENT!
's update08 Apr 2026, 13:39
Reviewer Update
Wow, Mweb promptly called me, upgraded my equipment and speed, and gave me a 100 year free contract!
NOT!
Guess if they even phoned me back?
STILL WAITING FROM 30TH MARCH.
YOU CAN EXPECT THIS SAME ***** TREATMENT!
NOT!
Guess if they even phoned me back?
STILL WAITING FROM 30TH MARCH.
YOU CAN EXPECT THIS SAME ***** TREATMENT!
Mweb's replyOfficial
08 Apr 2026, 13:43Hi Ismail.
We understand how frustrating it is to be waiting for a callback since 30 March, especially after expecting engagement from the team. A follow-up has been submitted to our Retentions Team to review your request and provide feedback. This will ensure your query is attended to and that you receive clarity on the way forward. Kind regards,
The Mweb Team
We understand how frustrating it is to be waiting for a callback since 30 March, especially after expecting engagement from the team. A follow-up has been submitted to our Retentions Team to review your request and provide feedback. This will ensure your query is attended to and that you receive clarity on the way forward. Kind regards,
The Mweb Team
Best regards,
Mweb's reply08 Apr 2026, 13:43
Official
Hi Ismail.
We understand how frustrating it is to be waiting for a callback since 30 March, especially after expecting engagement from the team. A follow-up has been submitted to our Retentions Team to review your request and provide feedback. This will ensure your query is attended to and that you receive clarity on the way forward. Kind regards,
The Mweb Team
We understand how frustrating it is to be waiting for a callback since 30 March, especially after expecting engagement from the team. A follow-up has been submitted to our Retentions Team to review your request and provide feedback. This will ensure your query is attended to and that you receive clarity on the way forward. Kind regards,
The Mweb Team
Best regards,