MWeb Makes It Impossible to Cancel — Avoid!

I am deeply disappointed with MWeb's cancellation process — or rather, the complete lack of one.

My husband and I have been trying to cancel our service for some time now, and the experience has been nothing short of a nightmare. We have spent over R300 in call costs trying to reach MWeb's customer service line, with calls either going unanswered or being cut off entirely. This is unacceptable.

To make matters worse, there is no email address provided to contact the cancellations department, and the live chat function is utterly useless — agents are either unresponsive or unable to assist with cancellations at all.

What makes this even more infuriating is that MWeb somehow has the resources to monitor and respond to HelloPeter reviews rapidly — yet actual paying customers cannot get a single person on the phone or in a chat to help them cancel. If you have time to manage your online reputation, you have time to answer your customers.

It is deeply concerning that a company of MWeb's size makes it this deliberately difficult for customers to exercise their right to cancel. In South Africa, the Consumer Protection Act (CPA) gives consumers the right to cancel fixed-term contracts with 20 business days' notice, and businesses are obligated to make that process reasonably accessible. What MWeb is doing borders on a violation of those rights.

Please can anyone from Mweb get in touch with me to cancel my subscription.