HG
Hylton G
1 reviews | Active since Jun 2021
09 Apr 2016, 11:45
Mweb makes frustrated customer's day
I had been throttled on my home ADSL, due to holidays with children on YouTube (ahem), and needed speed for working from home. Mweb on Twitter put Brett in touch with me and he treated me with dignity and a firm resolution to solve my problem, not just give me the \party line\" and \"letter\" of the law (in this case the packages). I am glad to say I am unthrottled, on the right package now, and happy to be an Mweb customer! Thanks, Brett and your Team, for making my day yesterday!"
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
11 Apr 2016, 11:16Hello unblue,
Thank you for taking time to send us this positive feedback which we really appreciate.
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience was positive.
We will certainly pass your compliment on to the respective line managers.
Kind regards
MWEB Client Services
Thank you for taking time to send us this positive feedback which we really appreciate.
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience was positive.
We will certainly pass your compliment on to the respective line managers.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply11 Apr 2016, 11:16
Official
Hello unblue,
Thank you for taking time to send us this positive feedback which we really appreciate.
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience was positive.
We will certainly pass your compliment on to the respective line managers.
Kind regards
MWEB Client Services
Thank you for taking time to send us this positive feedback which we really appreciate.
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience was positive.
We will certainly pass your compliment on to the respective line managers.
Kind regards
MWEB Client Services
Best regards,