1 reviews | Active since Mar 2018
MWEB LTE ( Would Not Recommend )
I Heard of The New LTE Service that MWEB Provides Hosted By LTE , And as Usual U Have to Search their coverage map to see if you are Covered , To My Surprise Their Map Showed That i Was Covered . So I Ordered the Item Seeing that they are the only providers whom Could Help me i Figured that i would Get the Service that i was promised.
I was Advised that the service would take up to a maximum of 48 Hours to be activated , So i waited this time out.
The 4Th Day that i still did not have any Connection i Phoned Them And WAs advised that there was a Cell C Outage in my Area and my Query will Be Tend To.
A Week After not Hearing anything From MWEB i Phoned them again and Gave them my Reference number.
He Did a Further inspection and found that i Indeed did not have any coverage and that there was an issue with their map.
Obviously the fault is not on my side and that this is a form of False Advertising . So I gave them a solution as i Do IT work and Networking Structure . I Advised them That They Should Send me a Signal Booster as per their Service Promise , Which They Did not Do and i Still have not heard any Feedback From Them.
Terrible Service , i Would not recommend them to Anyone as They do not try to help anyone .
Good day timmy-tim-tim-barnard
Thank you for taking the time to raise this matter with us.
We're really sorry to read of your experience and would like to assist in getting this matter resolved for you.
We have managed to locate the account and see that there is an open fault logged to the network team.
We will escalate the matter from our side to the relevant persons to ensure this matter is addressed and that feedback is provided to you on the way forward.
Should you have any further queries, feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Good day timmy-tim-tim-barnard
Thank you for taking the time to raise this matter with us.
We're really sorry to read of your experience and would like to assist in getting this matter resolved for you.
We have managed to locate the account and see that there is an open fault logged to the network team.
We will escalate the matter from our side to the relevant persons to ensure this matter is addressed and that feedback is provided to you on the way forward.
Should you have any further queries, feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
