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kK
kallie K

1 reviews | Active since Apr 2011

26 Sept 2017, 14:26

MWEB LTE Upload Speed very poor no action for 6 days

I have The LTE wi fi service from M-WEB first month and half very good speed upload and download. 6 days ago my upload speed dropped to 0.01 Mb from 6.0 Mb.I logged a query on line only to fing a message the next day resolved without the people contacting me or asking me if the problem was solved.I reopen the query and ask on the web how can you say resolved if you did not ask me. the next day the same thing. I logged a call Telephonic-ally on day 2 now day 6 no calls no agent no speed. Very very poor service

0
Replies (2)
Mweb
Mweb's reply04 Oct 2017, 14:59
Official

Good day kallie00

Thank you for taking the time in raising your concerns.

We called the number provided on Hello Peter; same number linked to the MWEB account and the person who answered said it is the wrong number.

Please provide an alternative number via private message in order for us to address your query.

Kind regards
MWEB Client Services

kK
kallie K's update04 Oct 2017, 15:56
Reviewer Update
Hello , Sorry nobody called on this number maybe they pushed the wrong button on the phone. I did not receive any feed back yet in fact it is now more than 2 weeks and I cancelled my MWEB contract on the basis that M WEB tech say I am too far from the tower all of the sudden.When I purchased this system a test was done by the agent selling me this LTE then I was told reception is good.Speek to Sameega Mclune one of your agents. now I am beeing Harassed by your debit order people wanting payment after I cancelled and withrawn my debit order and fees paid.I said MWeb must come fetch the router due to no upload speed. The router has been disconnected.