Mweb Lte setvices
I have a 12 month contract with MWeb during Dec I had a technical issue this wasn’t resolved untill Jan 2018 the same issue happened on the 18 Jan I spoke to customer services and they refer to Internet solutions whom can only assit me on the 22 Jan so much that I believe my account is not linked to my contract this means that I have to wait 5 days before someone can assist me .This is not acceptable from Mweb and not in line with the terms agreed too
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Replies (3)0
Replies (3)'s updateReviewer Update
22 Jan 2018, 13:50I’m still awaiting somebody from Mweb to contact me at least a reply to say we don’t want you as a client
's update22 Jan 2018, 13:50
Reviewer Update
I’m still awaiting somebody from Mweb to contact me at least a reply to say we don’t want you as a client
Mweb's replyOfficial
24 Jan 2018, 16:48Good day Mr Botha,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We will remain in contact with you, until the query has been addressed.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply24 Jan 2018, 16:48
Official
Good day Mr Botha,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We will remain in contact with you, until the query has been addressed.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
's updateReviewer Update
25 Jan 2018, 07:55Thanks for the reply from your comments you couldn’t get hold of the other party .My question is what if you don’t get hold of him what time frame are we looking at
's update25 Jan 2018, 07:55
Reviewer Update
Thanks for the reply from your comments you couldn’t get hold of the other party .My question is what if you don’t get hold of him what time frame are we looking at