Mweb - LTE Rooter - Connection

Good Afternoon

I have taken up a contract with Mweb through Cell C for a 100GB LTE connection. I received my rooter on Wednesday 04 April 2018. I connected the rooter on the same day, whereby I was informed that within 48 hours I will have a connection as the sim card needs to be registered. By Friday 06 April 2018 I still had no connection, I then called mweb to follow up on the matter. I was informed that the sim card has been registered and connected. All connections showed on my rooter, however I had no internet connection. A call was logged the Friday whereby I also received a reference number for the call. I was also informed by mweb that someone from cell c would call me to sort my connection out. On Tuesday 10 April 2018 I followed up with mweb, I was informed that they had no response from cell c. The following two days ****h and 12th April) I once again followed up. I was again informed that they have had no response from cell c. I was also informed that they cannot tell me when the problem will be solved. In the mean time my account had been debited my the monthly amount, however I had no connection, yet I paid for a service which I have not received.

This is absolute pure frustration from such a service provider.

Hope to hear from someone.