JR
Julian R

1 reviews | Active since Jun 2009

17 Mar 2018, 18:44

MWEB LTE is actually IBURST

After numerous phone calls we are now having to resort to hellopeter. I switched from awful Telkom "LTE" to MWEB because as they told us, they are going into partnership with a "new" LTE company called rain. After phoning a few times because of really frustrating speeds and down time everytime there is a storm, I find out that rain is actually IBURST. IBURST who wouldn't be able to scrounge together an LTE speed if it hit them in the face.IBURST who had such a bad reputation and who is the worst at customer service that they had to change their name. So, 1. MWEB misled us about who we were signing up with. 2. After calling in a few times no one has actually bothered to sort out the issue. The fact that I, as a client, have to phone in and inform them of a problem after heavy rains and storms is ridiculous. I would like my contract cancelled as I was signed up under false pretenses as well as the fact that MWEB is not providing me with the service I am paying for.

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Replies (1)
Mweb
Mweb's reply20 Mar 2018, 15:19
Official

Good day Julian

Thank you for taking the time to bring this matter to our attention.

As discussed with our client service representative this matter has been addressed and escalated for you.

The teams dealing with your query will be in contact with you to assist and advise on the way forward.

Kind regards

MWEB Client Services

Best regards,