1 reviews | Active since Aug 2018
Mweb LTE disappointing. NOT RECOMMENDED
It seems that when it comes to LTE is South Africa we are s****ing the bottom of the barrel. Either you pay ridiculous rates to get remotely decent LTE or you don't get LTE at all. Allow me to explain, I recently went the Mweb route for my LTE. They had 2 options and I opted for the CellC option because of the coverage seemed good on website. Goods got delivered, quick set up and we were running. I did a speed test, not bad also not good either, probably half of what I was expecting and it was all downhill from there. At best of times I get a down rate of below 10mbps, mostly I get a down-rate of below 5 mbps and often I find that the speed is below 1mbps, I also get some lag spikes and packet loss at the most annoying of times. I can not recall internet being stable for more that 30 mins, maybe ever. After getting in contact with Mweb I got notified that the speeds are reliant on the cell c connectivity to your area also the congestion and so on, all of these things I am fully aware of. To conclude, I can't help but feel a little bit baited into this purchase, I can not do anything about my slow Mweb LTE speed but neither can Mweb (because they don't own the terrible service they only sell it). Basically I just purchased LTE that runs at speeds slower than the 3G devices I own.
Good day
Thank you for taking the time to raise these concerns with us, we appreciate you taking the time to do so.
I have had a look into your account and I see there is a ticket logged to our retentions department to make contact with you.
Kind regards
MWEB Client Services
Best regards,
Good day
Thank you for taking the time to raise these concerns with us, we appreciate you taking the time to do so.
I have had a look into your account and I see there is a ticket logged to our retentions department to make contact with you.
Kind regards
MWEB Client Services
Best regards,
