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Ivan B

1 reviews | Active since Jan 2018

26 Jan 2018, 11:17

Mweb LTE Deal - Frustrations

Received my LTE route and was advised that connection would be established in 24 hours. Logged a query with extremely helpful staff, however, it's been more than 72 hours later and all they've got to say is:

"Our Escalation Monitors are in communication with the 3rd Party provider Rain. The moment they receive feedback you will be notified."

This is certainly not good enough. The least I would expect is a call from you guys with an update and letting me know what the next step is!

0
Replies (2)
Mweb
Mweb's reply05 Feb 2018, 10:54
Official

Good day ivanbelelie

Thank you for taking the time to raise this matter with us.

We have checked the account and noticed that is has since reconnected and that there is usage on the account.

There is still an open fault on the account for your speed query which our faults team are monitoring and will report back to you as they receive updates.

Should you have any further queries, feel free to call our contact center.

Kind regards

MWEB Client Services

Best regards,

IB
Ivan B's update06 Feb 2018, 10:03
Reviewer Update
Hi, The Speed Fault has been ongoing for way too long. I am out of patience as I do not receive any update or progress report on this. Only thing that I'm told when I call in is that Mweb is awaiting an update from RAIN. When I ask what the timeframe was for this - the question cannot be answered other than "as soon as Rain responds will we be in contact with you" This is frustrating and not very reassuring! I have raised a request to cancel this service with a refund as you guys have failed me! Refer to : MWB ********** I look forward to leaving Mweb as this has been nothing but frustration !!!