Mweb LTE account Cancelled without reason or permission

Firstly I need to mention whilst using Mweb's ASDL service I had been satisfied for a decade.

However upon moving to an estate which do not offer a telephone line option and only uses their in house ADSL. My wife and I decided to give Mweb's LTE option Rain a chance. After a couple of months we needed a new SIM as the original had seem to have been damaged in the move.

I requested a SIM swap via the online queries option under their account management on 18 Oct 2018, after some delivery (near a month's delay) issues we received it, the new SIM card did not seem to work. We queried this and found out that the account had been suspended on the 25th of October 2018, including my email which has many accounts linked to it.

Feedback seems to have stopped completely and if I am able to have this resolved the damage has been severe enough for us not to look to Mweb again after this contract.