MC
Michael C
1 reviews | Active since Apr 2018
05 Apr 2018, 22:03
Mweb LTE
In November 2017 I signed up for the mweb LTE 55+55 gig capped bundle.I do not receive the extra 55 gig and have been charged for a "complementary" 20 gig bundle that was given to me when my 55 gig expired. I have made numerous queries and have been bounced back and forth between the billing and tech departments,today I see that all my queries have been closed. Shouldn't I be charge 50 % of the contract charge ,as I am only receiving 50 % of the data?
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Replies (2)
Mweb's replyOfficial
06 Apr 2018, 16:04Good day Michael
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply06 Apr 2018, 16:04
Official
Good day Michael
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
MC
Michael C's updateReviewer Update
01 May 2018, 17:4025 days later and nothing has been resolved.
MC
Michael C's update01 May 2018, 17:40
Reviewer Update
25 days later and nothing has been resolved.