MWEB loves headaches!

I down graded my service from 40/10 to 20/10 seeing that i dont need it any faster than that. Boy did i set myself up for a headache! I called 4 times having to hold for more than 45 mins at a time. You encourage your customers to download your app and use the self-service options rather than calling in but, they are all ancient and dont do what WE need them to do. You sent me a notification to complete payment for my "new" service and in the message you make mention of a link that i have to click to make the payment but the link is not in the notification message, i check on the app and the "link button" is in the message this time, but i'll let you wonder what happens when i click on it. Now, my old service has been cancelled and i still cant make payment for the new service. There's literally nothing under "My Products". i went to go see if i can activate my service on my end and the website recognizes that i have a profile and redirects me to my profile to "ADD A SERVICE" when i do, your dim witted website does NOTHING. NOTHIN AT ALL. So...i have to call back again, and this time I'm told to wait another 2 to 3 hours before what i asked for gets activated and i can make payment for it. The whole day i've been at this and it seems like this will take days...this is really frustrating! Why do your processes have to be so convoluted? You managed to cancel the old service, why is it soooo hard to activate what i want? I'm not getting it free after all, im paying for it...but here we are.