Mweb lost in translation

Waited 1hr on average to get through. Was told that a technician would come sort out my fibre and that never happened. Its now day 5 and I phone every day 3 times a day and no one is able to assist me. I am still down. Day 4 a Vumatel technician came through and did absolutely nothing and I never saw him again. Absolute *******. I will.never use them again