SB
Stephen B
1 reviews | Active since Oct 2012
18 Dec 2015, 13:00
Mweb looting my bank account
Mweb charged me R2011.22 on October 30th and R2453.99 for my mweb 3G internet usage without any explanation or notification whatsoever. The amount I contracted for was R200. This is blatant *******. What will they charge me on December 30th? Scary indeed. I want refunds for the excessive amounts.
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Mweb's replyOfficial
18 Dec 2015, 14:29Hello Stev22,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will keep in contact with you until this matter is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will keep in contact with you until this matter is resolved.
Kind regards
MWEB Client Services
Mweb's reply18 Dec 2015, 14:29
Official
Hello Stev22,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will keep in contact with you until this matter is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will keep in contact with you until this matter is resolved.
Kind regards
MWEB Client Services