MWEB Loosing customers not keeping them
On the 17th January 2023 i requested for assistance with moving of Fibre services to new adresse, i have recieved an ref nr however since then nobody from Mweb has contacted me in this regard, I have been phoning daily to just request feedback from moving dept and daily when speaking with an agent i am informed that nobody in the moving dept is attending to this call and daily beeing told its beeing registerd with the moving dept manager, This morning around 8am i called once more just to get same answer"Sir i am logging your call as a matter of urgency for managet to attend to, guess what 13:30 called again and spoke with a lady called Val in the moving dept that said call was not logged yet she have logged it now to the moving dept manager, i can promise you if i call around 4pm today again call will still. Ot be logged and agent will tell me again that call is now beeing loggend, If MWEB doesnt want my service i will be glad to move to anybody that wants to assist This is BAD customer services and i will be sure to inform anybody to not make use of MWEB service in future, Feel free to contact me *** and i will gladly tell you more about this poor service feom MWEB