MWEB /LinkLayer - POOR SERVICE PROVIDER

Request for "moving home" submitted 21/05/25 to MWEB. Installation of new fibre line done by service provider Linklayer on 23/05/25. Previous service provider Zoomfibre. Request for service to be active 31/05/25. To date no fibre service because I apparently require a dual network router, which MWEB should have sent to me, with my previous service provider (Zoomfibre) a dual network router wsa not required. I have spent over 3 hours of airtime on calls to MWEB between Friday and Sunday , each call minimum 30 minutes until a person answers your call. with no help. Linklayer was not available the entire weekend either for any support. I currently have no internet connection which I rely on for business and study. Absolutley no help from MWEB and Link Layer. Terrible service