Mweb line speed gone wrong!!!

I have app**** for a line speed upgrade on my fiber account (***8) on the 4th of July 2022. My Mweb profile has been adjusted and invoiced accordingly, however my Vodacom profile is still showing at the lower line speed, which means I'm being billed for a line speed that I do not have. This has been escalated, however to date there is no resolution. I'm being left frustrated and hopeless throughout this process. Mweb ref no: MWB***2.