MWEB. Light up, please. You have existing customers. Service their real needs.

I cannot believe this. There is no way to access mweb where they will actually respond with a human voice. My request is so simple. I am moving. I want to transfer my account from one fibre point to another. I want to know how to do it. No matter what I try, there is no simple way to achieve this. Would someone from mweb please respond to me on this. Your website, google, my account with you... none of them provide an answer that is apparent to a technologicall savvy person. HELP!