MWEB - lies and false promises.

We've been having constant internet issues with Mweb and the Telkom line since December. We've called numerous times, we bought a new Router on their advice (R700), we laid a new Telkom cable (R350), we've been told the problem is being attended to, escalated and even fixed, numerous times. We have had to spend money on data repeatedly to allow us to operate our business from home, all the while still paying close to R500 a month for a service we are not getting from you? Tonight my husband told them to refund us our Mweb payments since the day we first reported the issue and they said they will only refund us when the issue is fixed. Well, we've been waiting 3 months already. I want this issue fixed or I want to cancel, with immediate effect, our Mweb subscription and I want every cent refunded since this problem was first reported. This is now beyond a joke, and Mweb, I don't want to be told it's Telkom, we pay YOU, not Telkom, for the ADSL line. If you can't arrange to have the problem fixed, why should we pay for your inbility to supply the service?