Mweb lies and deflection.

Second complaint about Mweb. Since December we have been having ongoing issues with Mweb. Our line speed has either been shockingly slow or more often than not, non-existent. We have reported our issues many, many times and were constantly told that the issue would be rectified. We were told that once the issue was resolved, Mweb would go back to when we first logged the issue with them and give us a refund from the date the issue was logged until the date the issue was resolved. After months of having to purchase data over and above paying for our Mweb service, which we were not receiving, to allow us all to continue to have internet access, i decided that due to the issue not being resolved, I would cancel my service with Mweb. I duly did this and advised they i wanted my refund as the issue had not been resolved. I was told by Brenton that this would definitely happen. Then despite cancelling the service and being told i would not have to wait the one month cancellation as we had a record of our issues for months, i still received a bill for May so i had to go into my bank and pay to put a stop order on my account to prevent Mweb taking more money off my account. I notified the cancellation department and they amended my cancellation to be effective end April 2018. During all communications with Mweb around this cancellation, a call with Brenton and then two emails addressed by Martha Wightman and Danielle Roman, i advised that I wanted my refund and all 3 advised that it was being addressed. To date I have received no further correspondence around my refund and when i called today, i first spoke to Shanil and explained my issue, he advised me to hold on whilst he checked up on it and promptly transferred me to someone else. I then got a lady,whos name i didn't catch, again explained my issue and she in turn did the same thing, asked me to hold on and promptly transferred me again. I refused to speak to someone else as my airtime was being depleted. Its very funny how when Mweb want their money they take it off your account yet when they assured me of my refund, now i cannot get clarity or help from anybody. This refund is DUE to me as i paid Mweb for months for a service they could not supply and was told numerous times, on recorded phone calls, that i would receive a refund. Now i cannot get anything out of Mweb around my refund. Your service is proving to be absolutely shocking and i will make sure to tell everybody who asks just how shocking it is and to advise people against signing up with Mweb. I want someone who can actually assist to sort out this issue and arrange my refund, as this is now beyond a joke.