MWEB - ***** - FIBRE LINE HOSTAGE

MWEB is the worst! They installed a fibre line as I requested, but an alternative ISP (whom I've been with for years) delivered a fibre router and I decided to stay with them instead due to their great and speedy service. I phoned MWEB and logged a cancellation of their fibre line so I can switch. They (said) it has been logged. A few days later I phoned again to check the status of that cancellation and they confirmed that it had been processed to completion. This morning I phone Frogfoot and they tell me that they have not yet received ANY cancellation requests from MWEB. So I phone MWEB again and this time the guy tells me that their back office has not yet sent the cancellation to Frogfoot. Why tell me the previous time I phone it had been processed to completion then??? *****! I ask for a cancellation reference proof to be emailed to me which I am yet to receive, and doubt I will. WHY HOLD ME RANSOM LIKE THIS MWEB??? I DON'T WANT YOUR SERVICES! Your service and how you have dealt with this (or the lack of dealing with this) is just proving my point of you guys SUCK!