Mweb left me without internet after my home move

Item: Mweb
Rating: 1
Author: Babsie S

I submitted a request to move my internet to my new home a month ago, I am in my new home almost a week and still without internet. It is very difficult to get through to Mweb telephonically and when you eventually do get through they drop the call and you have to wait hours to actually get through and speak to customer services. Everyday they tell me they do not know why I am not connected because everything is in place and they must wait to hear from Metrofibre but they never get an answer to why I am not connected. They are not helpful at all and do not care that I work from home but without internet. I have emails confirming that I am connected but I am NOT. I am still without internet. I am very frustrated and do not know what to do. I call them daily without any success.

Helpful (0)

Replies (1)

Mweb's replyOfficial

04 Jun 2026, 09:01

Hi Babsie, we understand how frustrating this has been, especially after arranging the move well in advance and then finding yourself without a working connection in your new home while relying on the service for work. Having reviewed the matter, we can confirm that this has been escalated to MetroFibre for further investigation. While the required processes appear to be in place, we're awaiting feedback from the provider to determine why the service has not yet become active despite the confirmation you've received. We appreciate that you've been following up regularly and understand the impact the delay is having. Our teams are continuing to engage with MetroFibre to obtain an update and move the matter towards resolution as quickly as possible. Kind regards,
The Mweb Team

Mweb's reply04 Jun 2026, 09:01

Official