mS
mohammed S
1 reviews | Active since Jan 2014
16 Mar 2026, 19:25
MWEB... "Leaders in Internet service excuses"
If there were 0 stars, Mweb would definatley be in line for that award when it comes to lack of customer service!!!!
3 weeks of calls and begging, reference number and 6 different technical "experts", still no Internet... The only place that provides worst service than Mweb is a Government Department!!!
I love the different flavours of excuses... "Its a router problem, may need to be replaced"... "We will need a laptop to test the line and router issues"... "It must be a faulty cable that needs to be replaced"... "It definitely seems to be an Openserve problem"... "It seems to be be problem between LAN1/LAN3/LAN4?WAN connection issue"...
Helpful (0)
Replies (9)0
Replies (9)
Mweb's replyOfficial
17 Mar 2026, 08:39Hi Mohammed, thank you for sharing your experience. We understand how frustrating it must be to have gone through multiple calls and troubleshooting attempts without a resolution. Please be assured that the issue you’re experiencing is currently being investigated by our technical team. They are reviewing all aspects of your connection to identify the root cause and will take the necessary steps to restore your service as quickly as possible. We appreciate your patience while this is being addressed and will keep you updated on the progress until it is fully resolved. Kind regards,
Mweb Team
Mweb Team
Mweb's reply17 Mar 2026, 08:39
Official
Hi Mohammed, thank you for sharing your experience. We understand how frustrating it must be to have gone through multiple calls and troubleshooting attempts without a resolution. Please be assured that the issue you’re experiencing is currently being investigated by our technical team. They are reviewing all aspects of your connection to identify the root cause and will take the necessary steps to restore your service as quickly as possible. We appreciate your patience while this is being addressed and will keep you updated on the progress until it is fully resolved. Kind regards,
Mweb Team
Mweb Team
mS
mohammed S's updateReviewer Update
19 Mar 2026, 10:17With reference to the response from Mweb, I called in to the technical dept on Monday evening (16/03/2026) for further assistance in order to resolve this frustrating issue. Based on the above response and the feedback from the Technician (Jade) with a new reference number as well as an sms on Monday evening at 20:27 with an assurance that the matter would be resolved within 72 hours with an undertaking to provide feedback within 48 hours as well. LO & BEHOLD, MWEB has once again failed in its undertaking, still waiting and still no internet... Like what more do I have to do to get a resolution. Funny enough, I am still being billed and if I cancel I have to give "30 DAYS NOTICE" for a service that I don't have...
mS
mohammed S's update19 Mar 2026, 10:17
Reviewer Update
With reference to the response from Mweb, I called in to the technical dept on Monday evening (16/03/2026) for further assistance in order to resolve this frustrating issue. Based on the above response and the feedback from the Technician (Jade) with a new reference number as well as an sms on Monday evening at 20:27 with an assurance that the matter would be resolved within 72 hours with an undertaking to provide feedback within 48 hours as well. LO & BEHOLD, MWEB has once again failed in its undertaking, still waiting and still no internet... Like what more do I have to do to get a resolution. Funny enough, I am still being billed and if I cancel I have to give "30 DAYS NOTICE" for a service that I don't have...
Mweb's replyOfficial
19 Mar 2026, 10:44Hi Mohammed, thank you for your message and for sharing the ongoing difficulties you have experienced. We understand the frustration caused by the continued lack of service and the inconvenience it has created, especially given the assurances you received.Please be advised that an escalation has been sent to our Retentions team regarding your case. They are aware of the situation and will review the matter to provide the necessary guidance and updates.We acknowledge the impact this has had and appreciate your patience while the matter is being addressed. Should you have any further questions in the meantime, please do not hesitate to reach out.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply19 Mar 2026, 10:44
Official
Hi Mohammed, thank you for your message and for sharing the ongoing difficulties you have experienced. We understand the frustration caused by the continued lack of service and the inconvenience it has created, especially given the assurances you received.Please be advised that an escalation has been sent to our Retentions team regarding your case. They are aware of the situation and will review the matter to provide the necessary guidance and updates.We acknowledge the impact this has had and appreciate your patience while the matter is being addressed. Should you have any further questions in the meantime, please do not hesitate to reach out.Kind regards,
The Mweb Team
The Mweb Team
mS
mohammed S's updateReviewer Update
19 Mar 2026, 11:42You appreciate my patience, but please tell me, will I be credited for the whole month that I am unable to use the service? Also, if I have to cancel because of MWEB lack of service, will I still be charged for the 30 days notice???
mS
mohammed S's update19 Mar 2026, 11:42
Reviewer Update
You appreciate my patience, but please tell me, will I be credited for the whole month that I am unable to use the service? Also, if I have to cancel because of MWEB lack of service, will I still be charged for the 30 days notice???
Mweb's replyOfficial
19 Mar 2026, 12:18Hi Mohammed, thank you for your message. We understand the frustration and inconvenience caused by the connection issues you are experiencing, and we appreciate the impact this may have on your work and daily activities.Please be advised that our Technical team will be looking into your connection to identify and address any potential issues. We are actively monitoring the situation and will provide updates as soon as information becomes available.Kind regards,The Mweb Team
Mweb's reply19 Mar 2026, 12:18
Official
Hi Mohammed, thank you for your message. We understand the frustration and inconvenience caused by the connection issues you are experiencing, and we appreciate the impact this may have on your work and daily activities.Please be advised that our Technical team will be looking into your connection to identify and address any potential issues. We are actively monitoring the situation and will provide updates as soon as information becomes available.Kind regards,The Mweb Team
mS
mohammed S's updateReviewer Update
20 Mar 2026, 09:41It is most unfortunate that this is the ONLY platform that Mweb responds to queries and issues. 4 weeks of calls to your tech staff and no actual response or even resolution to my issues. I suppose, in order to save face and avoid further embarrassment, this platform compels Mweb to issue false and generic responses without any real value... After being a client, with numerous Mweb accounts, it all comes down to a successful debit order and no actual customer service and value product!!!
BY THE WAY, to date THERE IS STILL NO RESPONSE FROM YOUR TECH TEAM
BY THE WAY, to date THERE IS STILL NO RESPONSE FROM YOUR TECH TEAM
mS
mohammed S's update20 Mar 2026, 09:41
Reviewer Update
It is most unfortunate that this is the ONLY platform that Mweb responds to queries and issues. 4 weeks of calls to your tech staff and no actual response or even resolution to my issues. I suppose, in order to save face and avoid further embarrassment, this platform compels Mweb to issue false and generic responses without any real value... After being a client, with numerous Mweb accounts, it all comes down to a successful debit order and no actual customer service and value product!!!
BY THE WAY, to date THERE IS STILL NO RESPONSE FROM YOUR TECH TEAM
BY THE WAY, to date THERE IS STILL NO RESPONSE FROM YOUR TECH TEAM
Mweb's replyOfficial
20 Mar 2026, 10:20Hi Mohammed. We completely understand your frustration and acknowledge the challenges you’ve experienced trying to reach our technical team over the past weeks. Your experience does not reflect the standard of service we aim to provide, and we appreciate you bringing this to our attention.
To address your concerns, we have requested that our Technical Team urgently follow up on your fault and provide you with feedback. Additionally, our Retentions Team will reach out to you as soon as possible to ensure your issues are addressed.
We recognise the inconvenience this has caused and appreciate your patience while we work to provide a proper resolution. Your feedback will also help us continue improving the accessibility and responsiveness of our support services.
Kind regards,
Mweb Team
To address your concerns, we have requested that our Technical Team urgently follow up on your fault and provide you with feedback. Additionally, our Retentions Team will reach out to you as soon as possible to ensure your issues are addressed.
We recognise the inconvenience this has caused and appreciate your patience while we work to provide a proper resolution. Your feedback will also help us continue improving the accessibility and responsiveness of our support services.
Kind regards,
Mweb Team
Mweb's reply20 Mar 2026, 10:20
Official
Hi Mohammed. We completely understand your frustration and acknowledge the challenges you’ve experienced trying to reach our technical team over the past weeks. Your experience does not reflect the standard of service we aim to provide, and we appreciate you bringing this to our attention.
To address your concerns, we have requested that our Technical Team urgently follow up on your fault and provide you with feedback. Additionally, our Retentions Team will reach out to you as soon as possible to ensure your issues are addressed.
We recognise the inconvenience this has caused and appreciate your patience while we work to provide a proper resolution. Your feedback will also help us continue improving the accessibility and responsiveness of our support services.
Kind regards,
Mweb Team
To address your concerns, we have requested that our Technical Team urgently follow up on your fault and provide you with feedback. Additionally, our Retentions Team will reach out to you as soon as possible to ensure your issues are addressed.
We recognise the inconvenience this has caused and appreciate your patience while we work to provide a proper resolution. Your feedback will also help us continue improving the accessibility and responsiveness of our support services.
Kind regards,
Mweb Team
mS
mohammed S's updateReviewer Update
01 Apr 2026, 09:35On my last interaction with Dean, supposedly a senior consultant, I was assured that everything would be sorted within 24 hours. The agreement was that I would provide an update on this platform once all the issues were resolved, including passing a credit for the entire month that our internet was down. The internet was finally resolved, but lo and behold, I have not been credited as agreed, and have been charged the full monthly amount... I have now submitted an online cancellation request and will be moving over to Afrihost, who are more than willing to provide better pricing and service...
mS
mohammed S's update01 Apr 2026, 09:35
Reviewer Update
On my last interaction with Dean, supposedly a senior consultant, I was assured that everything would be sorted within 24 hours. The agreement was that I would provide an update on this platform once all the issues were resolved, including passing a credit for the entire month that our internet was down. The internet was finally resolved, but lo and behold, I have not been credited as agreed, and have been charged the full monthly amount... I have now submitted an online cancellation request and will be moving over to Afrihost, who are more than willing to provide better pricing and service...
Mweb's replyOfficial
01 Apr 2026, 12:58Good day, Mohammed.
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP.
Kind regards,
The Mweb Team
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 12:58
Official
Good day, Mohammed.
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP.
Kind regards,
The Mweb Team
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP.
Kind regards,
The Mweb Team