Mweb Lazy staff

From Tuesday the 20th of Jan my fibre line has been off, I have made contact with Mweb over 5 times to resolve the issue of which they said would be resolved within 3 days… today is Saturday the 24th and still nothing! I have had to call clear access myself and find out what the problem is and only to find out that Mweb has mistakenly requested for my line to be terminated / disabled. I did not request for any cancellation of my fibre line, and yet on the Mweb system it shows my line is on and yet with clear access it’s disabled . The staff at Mweb has simply failed to pick up a phone, CALL CLEAR ACCESS!!!! And tell them to activate my Fibre line!!! I really don’t comprehend what rocket science that is ? The interesting part is that Mweb will still insist to charge me the FULL monthly FEE for my fibre line and yet, us as customers don’t get the service we subscribed for! Is this fair? I haven’t been able to work for over 3 days because of a mistake they have done internally. Please can someone help me!