1 reviews | Active since Jun 2021
Mweb lack of service and support
The network is terrible and when you try to get assistance no one can help , I got on a chat with an agent Khayalethu he never responded when I made him aware of the issue I've been on the chat for long with no response
Hello Thulani,
We can understand your frustration with the connectivity issues and the difficulty you've experienced getting assistance when reaching out for support. When your connection isn't working as expected, it's important to feel confident that help is available and that your concerns are receiving the attention they deserve.
We can see that you've since connected with the agent and are now receiving the necessary assistance on the matter. We trust that the team will continue working with you towards a resolution.
We've also shared your feedback with our Customer Journey Team so they can review the experience you've described and identify opportunities to improve our support journey and response times going forward.
Thank you for bringing this to our attention.
Kind regards,
The Mweb Team
Hello Thulani,
We can understand your frustration with the connectivity issues and the difficulty you've experienced getting assistance when reaching out for support. When your connection isn't working as expected, it's important to feel confident that help is available and that your concerns are receiving the attention they deserve.
We can see that you've since connected with the agent and are now receiving the necessary assistance on the matter. We trust that the team will continue working with you towards a resolution.
We've also shared your feedback with our Customer Journey Team so they can review the experience you've described and identify opportunities to improve our support journey and response times going forward.
Thank you for bringing this to our attention.
Kind regards,
The Mweb Team