MWEB LACK OF SERVICE

During April I contacted technical support 3 times as I had no wi fi service. I was told to try different things, and then I was told that I was on the edge of the Rain service and no longer had coverage. I was told to phone Sales and arrange to change to a Telkom sim card. I finally got hold of Sales and I was told that they had just received an email detailing how to do the change and I must phone back on 28 April to arrange the swop.

I have been waiting since then and encountered many problems such as:

Different people in Sales told me different things. Some said I can't change as it is a company account. Some said I can change. MWEB had the company registered as ***xx Association instead of ***xx and Associates. Sent all necessary documents and eventually the name was changed. I had to then send more documents to change the cell number that the OTP was sent to. On 11 May I was told that all was in order and I was given a list of documents that I would need to give to the courier. No sim card arrived. I logged a query on their website and received no response. On the 1 June I again phoned and received no response. On 9 June I was told that the sim would be couriered to me within 7 to 10 days. No sim arrived. On 25 June I phoned and spoke to Sales. She said she would phone me back and didn't. On 29 June I phoned and spoke to Waseemah. She said she would escalate the problem and gave me a reference number MWB***2. On 1 July I phoned and Zoe told me that the problem had been assigned to Scott and she would get him to phone me. On 2 July, I again logged a query on their website and got no response. I then phoned and spoke to Ghaleed. He said he would get Scott to phone me. I then spoke to Waseemah and she said she would get Scott to phone me. On 3 July Scott phoned me and said that the problem was that they had me listed as Angie instead of Angela. He said I must send documents to change my name which I did. On 7 July I received an email confirming the name change and ticket number MWB***8 In between all of this I have also emailed Mustaqeem numerous times.

When I try and phone, I am on hold for at least an hour. There is also no email address to send a query.

I am so frustrated. I have spent hundreds of rands just to sit on hold. I also work from home and have spent thousands on data while also paying the contract.

Disgusting service