Mweb. Lack of customer support & feedback

I've been trying to contact Mweb technical since December to move and activate my Fibre in my new home. After numerous calls, hangups , I finally got through on their technical support line a week ago. I still have had no confirmation that my line will be moved. I've been without internet for an entire week now. Can't get through on any of your contact numbers and emails are just not responded to. I've sent numerous emails this week and not 1 response. This is extremely unprofessional and very poor client services. Worst customer experience.