1 reviews | Active since Aug 2024
MWEB Lack of Communication
Dear MWEB, I am extremely dispose in your services. There is constantly a delay in communication from your accounts department. I made a payment on the 20 of December 2024 at the price of R709.00 that you provided me when I joined MWEB. I was only notified now today the 15th of January via SMS stating that I made a shortfall payment. Why do you only notify me three weeks later that you increased my billing price. MWEB is forcing me to pay a shortfall of ZAR 148.00 that they only notified me three weeks later of. This is unprofessional the fact that MWEB does not have proper communication way in advance instead you contact me on the exact day that you will suspend my account. Now MQEB has increased my monthly fee in the New Year without prior notice.
Dear MWEB, I am extremely dispose in your services. There is constantly a delay in communication from your accounts department. I made a payment on the 20 of December 2024 at the price of R709.00 that you provided me when I joined MWEB. I was only notified now today the 15th of January via SMS stating that I made a shortfall payment. Why do you only notify me three weeks later that you increased my billing price. MWEB is forcing me to pay a shortfall of ZAR 148.00 that they only notified me three weeks later of.
This is unprofessional the fact that MWEB does not have proper communication way in advance instead you contact me on the exact day that you will suspend my account. Now MWEB has increased my monthly fee in the New Year without prior notice.
Dear MWEB, I am extremely dispose in your services. There is constantly a delay in communication from your accounts department. I made a payment on the 20 of December 2024 at the price of R709.00 that you provided me when I joined MWEB. I was only notified now today the 15th of January via SMS stating that I made a shortfall payment. Why do you only notify me three weeks later that you increased my billing price. MWEB is forcing me to pay a shortfall of ZAR 148.00 that they only notified me three weeks later of.
This is unprofessional the fact that MWEB does not have proper communication way in advance instead you contact me on the exact day that you will suspend my account. Now MWEB has increased my monthly fee in the New Year without prior notice.