Mweb & it’s employees providing APPALLING service & experience

2 minutes before 15h00 I received a call from Se****ah followed by another call at 15h20 from a different person at Mweb . Both were total waste of my time because Se****ah promised that the service will be reconnected before 17h00, she didn’t follow up to confirm if it was activate. VERY POOR customer service and demonstration that they are used to doing this to their customers. Her call was not to apologise for their incompetencies but to say the call I had with Sam on the 17th which was followed up by his email was all wrong. She needed to state that they have activation fee (which doesn’t make sense because the connection was not supposed to be out of service) and that the router which they will deliver is to be returned when I cancel - WHICH I WILL BE CANCELLING. Despite the promise he made to have the router delivered and his promise of only 4 hours down time. The arrogance of Mweb people demonstrates that they do not take accountability. In addition to no apology for the inconvenience, there was no acknowledgement of the payment I made until I asked her to confirm if it was received

I would recommend Mweb to anyone or any institution because this is the type of experience they provide despite a long standing corporate account being moved to a personal