MWEB - ISP Without Customer Service

I am writing this review as a new customer of mweb who is very frustrated in the lack of service I have been provided with from mweb. I have app**** for optic fiber and installation commenced last week Monday via Vumatel. I have been advised by Vumatel to contact my ISP which is mweb to activate my package. I have received my object number from Vumatel which is used to activate my optic fiber service via mweb. I have contacted mweb numerous times to activate this service but have not received any assistance on this matter which is very frustrating. When you contact the consultants for assistance you get cut off and have to redial the number to be placed on hold and to be put through to activations/ sales department/ billing department, seems like the only department that works at mweb is technical. All I require as a new client is to activate my fiber account so I can use this service, but when I get through to activations department I have been informed that my object number provided is not the details that is required to activate my account. I have given everything listed on my router, from vumatel & what I have on hand to get this done, but no luck. I am at a point where I can inform mweb to come and collect their router for a service that is not active. We are now going 7 days strong with no fiber!!!! I have been advise that activation would only require 48 hour but here we are no such luck!!!! My account login details on the online platform does not work for me to track the progress on my request.!!!