1 reviews | Active since Jul 2015
MWeb ISP *****
Good day. I requested Telkom to release my ADSL line into the pool in order for another service provider to take it over on my behalf. They obliged. I forwarded the Ref Number to the new service provider to act upon. They informed me that the line had already been taken over by another ISP. Telkom advised me that MWeb had taken the ISP. I have no idea how they managed that as I have no dealings with them. I regard this as *****!! I contacted MWeb (one can only manage that through an agent in a call centre) and the lady confirmed that the number was with them. She 'escalated' the matter to her 'back office staff'.... Three days later I have had no joy in receiving any feedback from Mweb.<br> Does anyone know where I could go from here? A number? A name to contact MWeb?
Thank you for taking the time to raise your concern.
Our customer care representative has since been in contact with you.
We could not pick up any requests on the Telkom portal, requesting to have the ADSL line moved to us.
Our first involvement reflected via the Telkom portal, is the request to migrate the line back to Telkom.
Please refer all queries to Telkom, as to how the line was moved to MWEB and request them to perhaps prioritise the moving of your ADSL line.
Kind regards
MWEB Client Services
Best regards,
Thank you for taking the time to raise your concern.
Our customer care representative has since been in contact with you.
We could not pick up any requests on the Telkom portal, requesting to have the ADSL line moved to us.
Our first involvement reflected via the Telkom portal, is the request to migrate the line back to Telkom.
Please refer all queries to Telkom, as to how the line was moved to MWEB and request them to perhaps prioritise the moving of your ADSL line.
Kind regards
MWEB Client Services
Best regards,