Mweb is worse than the government

Horrifying service from this company my intenet went down last week thursday 15-12-2022. A call was logged with mweb via a phone call. On friday 116-12-2022 I made a follow up call and mweb couldn't provide any update. On Saturday 17-12-2022 I made a follow up call again and again they could not provide a update. I then asked for a manager and the person said that they could not transfer me because they are working from home. Some manager called me back only to tell me she cant assist me I should wait 3 to 5 day before I can escalte this. I tried to call yesterday Monday 19-12-2022 waited 45min before someone answered the phone and then as I was explaining the call was dropped. I have never received such bad service and my line is still down with no feedback what so ever. I want a full refund on my months payment as I stream DSTV and netflix and have been unable to do so. I will tell everybody I know of my experience and make sure no one joins Mweb. I will also move away from you as soon as possible.