MWEB is way behind the competition...

Guys, I don't know where to begin.

Your My Account online service is so shockingly bad when compared to the likes of Afrihost Clientzone and others. I try to upgrade my ADSL package and it says I don't have sufficient access privileges. I try to change my physical address as I have moved, I put in my OTP, and I get told I don't have permission to do anything.

I call, and I hold. Forever. I give up. I email and I never get a reply. I post a query on the My Account system. No reply. I'll be amazed if anyone even replies to this.

I wish I could leave MWEB but my primary email address is stuck with you. What the hell guys??? I have never in my life experienced such a pathetic service level from any company, let alone one which is supposed to be a semi-decent ISP.

You need a decent Online accounts system to match Afrihost Clientzone, where clients can manage everything on the fly. You need decent support staff who actually reply to emails and who answer call centre numbers.

I could go on, but until I get some proper feedback I guess I am just wasting my time...