TM
Tracy M
1 reviews | Active since Feb 2024
21 Apr 2026, 21:02
MWEB is useless - sorry to say
It is such a pleasure to receive a follow up call from my new ISP, asking me to check the speed, connect everything to make sure that I am happy, downloads working, streaming working, computers working, all this in 3 DAYS, from cancellation with MWEB, after no service for 4 weeks to services in three days! so what has happened MWEB? What has happened? How do I go from MWEB to an amazing ISP? Possibly MWEB needs realignment? Education on client retention, client services?? I honestly wonder how the hell you keep clients? I would not pay to be connected to you Mweb, and I will advertise that accordingly, because you as an ISP, are useless! Maybe drop the ai AND TRY AND RELATE DIRECTLY WITH YOUR CLIENTS.
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Replies (4)TM
Tracy M's updateReviewer Update
21 Apr 2026, 21:22After doing Mweb's job and getting Vuma in at my expense, still Mweb no activation...... hence cancellation for no services completed or delivered!!!!!! And charging me cancellation for no services rendered - I don't think so - This does not reflect on Vuma - but does reflect on Mweb! How does an corporate achieve this????? I can honestly recommend Simtel - not Mweb - seriously you will feel the difference - why - because after 3 rings - guess what - you speak to a person - a real person - who phones you back within the hour depending on the query - technician onsite from time of call - same day - done and dusted, the next day, openserve done and dusted and wow - connection - oh hell yes! My rant, my experience, the worst with Mweb - and all they do is send their generic pathetic messages - no way in hell - reverse debit orders - stop orders and flag MWEB with your bank - MWEB - worst experience ever - and who ever asks me - I will not recommend MWEB! And neither will I pay for servieces never rendered!
TM
Tracy M's update21 Apr 2026, 21:22
Reviewer Update
After doing Mweb's job and getting Vuma in at my expense, still Mweb no activation...... hence cancellation for no services completed or delivered!!!!!! And charging me cancellation for no services rendered - I don't think so - This does not reflect on Vuma - but does reflect on Mweb! How does an corporate achieve this????? I can honestly recommend Simtel - not Mweb - seriously you will feel the difference - why - because after 3 rings - guess what - you speak to a person - a real person - who phones you back within the hour depending on the query - technician onsite from time of call - same day - done and dusted, the next day, openserve done and dusted and wow - connection - oh hell yes! My rant, my experience, the worst with Mweb - and all they do is send their generic pathetic messages - no way in hell - reverse debit orders - stop orders and flag MWEB with your bank - MWEB - worst experience ever - and who ever asks me - I will not recommend MWEB! And neither will I pay for servieces never rendered!
TM
Tracy M's updateReviewer Update
21 Apr 2026, 21:50And why you ask me me, this is for you Mweb, you have cost me approximately R5 000 in airtime and data trying to connect with you for the month of April, and trying to operate my business for reference April 2026, lost me two contracts, kindly advise who I should send my invoice to......kindly give me your banking details and VAT number, as well as the billings departements , am I ****ed off, you bet I am... never ever will I refer my corporate clients onto MWEB, instead I will show them each and every conversation I have had with Mweb regarding their service..................or rather.....lack of!
TM
Tracy M's update21 Apr 2026, 21:50
Reviewer Update
And why you ask me me, this is for you Mweb, you have cost me approximately R5 000 in airtime and data trying to connect with you for the month of April, and trying to operate my business for reference April 2026, lost me two contracts, kindly advise who I should send my invoice to......kindly give me your banking details and VAT number, as well as the billings departements , am I ****ed off, you bet I am... never ever will I refer my corporate clients onto MWEB, instead I will show them each and every conversation I have had with Mweb regarding their service..................or rather.....lack of!
TM
Tracy M's updateReviewer Update
21 Apr 2026, 22:31 Or maybe I send my lost lack of services and me doing Mweb's job and cost to me to my lawyer - for lack of services -
You sent
Your backend will prove that, as well as screenshots of each and every single conversation I've had with Mweb, but it takes another ISP provider to actually provide me with services!!!!!!
Never ever will I recommend Mweb - which for Mweb because of my client database could have been quite lucrative.......@#Simtel....here we come...#No1 for client service!
You sent
Your backend will prove that, as well as screenshots of each and every single conversation I've had with Mweb, but it takes another ISP provider to actually provide me with services!!!!!!
Never ever will I recommend Mweb - which for Mweb because of my client database could have been quite lucrative.......@#Simtel....here we come...#No1 for client service!
TM
Tracy M's update21 Apr 2026, 22:31
Reviewer Update
Or maybe I send my lost lack of services and me doing Mweb's job and cost to me to my lawyer - for lack of services -
You sent
Your backend will prove that, as well as screenshots of each and every single conversation I've had with Mweb, but it takes another ISP provider to actually provide me with services!!!!!!
Never ever will I recommend Mweb - which for Mweb because of my client database could have been quite lucrative.......@#Simtel....here we come...#No1 for client service!
You sent
Your backend will prove that, as well as screenshots of each and every single conversation I've had with Mweb, but it takes another ISP provider to actually provide me with services!!!!!!
Never ever will I recommend Mweb - which for Mweb because of my client database could have been quite lucrative.......@#Simtel....here we come...#No1 for client service!
Mweb's replyOfficial
22 Apr 2026, 08:43Hi Tracy, thank you for sharing your feedback. We understand your frustration regarding the experience you’ve had, including the service delays, communication concerns, and billing-related queries raised. We’ve requested our billing team to review this matter and provide a detailed update regarding the charges and account status, including the concerns you’ve raised around service delivery and cancellation. Once the review has been completed, feedback will be provided to you with the relevant outcome and clarification. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 Apr 2026, 08:43
Official
Hi Tracy, thank you for sharing your feedback. We understand your frustration regarding the experience you’ve had, including the service delays, communication concerns, and billing-related queries raised. We’ve requested our billing team to review this matter and provide a detailed update regarding the charges and account status, including the concerns you’ve raised around service delivery and cancellation. Once the review has been completed, feedback will be provided to you with the relevant outcome and clarification. Kind regards,
The Mweb Team
The Mweb Team