LJvR
Lenette J van Rensburg
1 reviews | Active since Jun 2021
28 May 2026, 19:54
MWEB is useless
I don't know what is happening to Mweb. Since they went onto the new system my regular e-mails get blocked as "suspect". I can not send out some email. Getting hold of them is impossible. The staff is totally incompetant, they let you wait in a queque then cut you off. You can call then you number 22 you never get to no 1. You get cut off before you get to number one.
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Mweb's replyOfficial
29 May 2026, 09:17Hi Lenette, We understand your frustration with the issues you’re experiencing, especially with emails being flagged as “suspect,” as well as the difficulties reaching support and being disconnected from the queue. This is not the experience we aim to provide, particularly when you need assistance to get your services working properly. Concerns like email delivery restrictions and call handling need to be properly reviewed so the underlying cause can be identified and resolved. If this is still ongoing, please share your account details via private message so the matter can be investigated further. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 May 2026, 09:17
Official
Hi Lenette, We understand your frustration with the issues you’re experiencing, especially with emails being flagged as “suspect,” as well as the difficulties reaching support and being disconnected from the queue. This is not the experience we aim to provide, particularly when you need assistance to get your services working properly. Concerns like email delivery restrictions and call handling need to be properly reviewed so the underlying cause can be identified and resolved. If this is still ongoing, please share your account details via private message so the matter can be investigated further. Kind regards,
The Mweb Team
The Mweb Team