MWEB IS USELESS

MWEB IS A HORRIBLE FIBER PROVIDER.

I GOT MY FIBER INSTALLED ON SATURDAY, ROUTER DELIVERED ON TUESDAY MORNING YET I HAVE NO INTERNET ACCESS. I CANT EVEN LOG INTO MY ROUTER ACCORDING TO THEM BECAUSE THE WEB PAGE IP ADDRESS TO MY ROUTER IS DOWN. YOU CALL THE CALL CENTER AND WASTE A WHOLE R70 AIRTIME JUST FOR THE CALL TO BE DROPPED. IVE BEEN TRYING TO CANCEL THIS STUPID PROVIDER YET I CANT GET THROUGH I WANT MY MONEY BACK.