MWEB IS USELESS

MWEB IS USELESS. WE HAD A PROBLEM WITH OUR FIBER SINCE 23/11/2021 AND TODAY IS THE 30/11/2021 WE HAVE CALLED THEM 6 TIMES AND NO ONE IS GETTING BACK TO US. I NEED INTERNET SINCE I WORK FROM HOME AND NOW I SIT TRYING TO CONTACT MY CLIENTS AND DO ALL MY WORK BUT EVERYTHING HAS COME TO A STAND STILL THANKS TO MWEB. THEY KEEP ON SAYING WE HAVE ESCALATED THE PROBLEM BUT NOTHING IS OR HAS BEEN DONE REGARDING OUR INTERNET CONNECTION. IF THIS CARRIES ON WE WILL CANCEL OUR SUBSCRIPTION AND GO WITH ANOTHER SERVICE PROVIDER. THEY ARE TOTALLY USELESS WE STILL WAITING FOR A CALL BACK!!!!!!! WHEN IS THAT GOING TO HAPPEN NEXT YEAR SAME TIME?????