MWEB is useless

We have moved from Alberton to Irene, and requested a new fiber line connection in the new house. The connection was done by Openseve and they encountered a problem with the incoming line. Openserve said it's a Telkom problem, which we must manage. Telkom does not acknowledge the problem without a reference number. I have spent days listning to the "MWEB stupid tune" and been sent from sales to technical. It clearly stated maximum two weeks. I have tried on line to resolve the issue, but to no avail. MWEB takes no responsibility at all. Absolutely useless company.