TK
Thuto K
1 reviews | Active since Jun 2015
09 Mar 2026, 15:37
MWEB IS USELESS
They don't even deserve a single star. Mweb has useless consultant services, both line and chat agents. Been trying to get hold of them to change my option, no luck. You be on the line for 30minutes and nobody will answer. Chat agents also, no replies. USELESS
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
09 Mar 2026, 16:28Hi Thuto, thank you for sharing your feedback. We understand how frustrating it can be to experience delays when trying to reach our team. To ensure we assist you accurately and resolve the issue promptly, could you please provide a few more details about the option you are trying to change and any reference numbers or previous interactions you’ve had with our team? Once we have this information, our team will be able to investigate and get back to you with a resolution as quickly as possible. U^
Mweb's reply09 Mar 2026, 16:28
Official
Hi Thuto, thank you for sharing your feedback. We understand how frustrating it can be to experience delays when trying to reach our team. To ensure we assist you accurately and resolve the issue promptly, could you please provide a few more details about the option you are trying to change and any reference numbers or previous interactions you’ve had with our team? Once we have this information, our team will be able to investigate and get back to you with a resolution as quickly as possible. U^
TK
Thuto K's updateReviewer Update
09 Mar 2026, 22:57I WANT TO CHANGE FROM 25mbs UPLOAD TO 50mbs AND FROM 50mbs DOWNLOAD TO 25mbs. I AM ON 25mbs UPLOAD AND 50mbs DOWNLOAD CURRENTLY, SO BASICALLY I WANT TO VICE VERSA MY CURRENT OPTION, I HARDLY DOWNLOAD, SO I NEED MORE UPLOAD SPEED
TK
Thuto K's update09 Mar 2026, 22:57
Reviewer Update
I WANT TO CHANGE FROM 25mbs UPLOAD TO 50mbs AND FROM 50mbs DOWNLOAD TO 25mbs. I AM ON 25mbs UPLOAD AND 50mbs DOWNLOAD CURRENTLY, SO BASICALLY I WANT TO VICE VERSA MY CURRENT OPTION, I HARDLY DOWNLOAD, SO I NEED MORE UPLOAD SPEED
Mweb's replyOfficial
10 Mar 2026, 09:16Hi Thuto, thank you for elaborating on the assistance you require and for explaining the changes you’d like to make to your current fibre package. We understand that having higher upload speeds can be important depending on how you use your connection, and it makes sense to adjust the package to better suit those needs.Your request has been escalated to our Finance Team, who will review the downgrade request and reach out to assist you further with making the necessary adjustments to your account. T^
Mweb's reply10 Mar 2026, 09:16
Official
Hi Thuto, thank you for elaborating on the assistance you require and for explaining the changes you’d like to make to your current fibre package. We understand that having higher upload speeds can be important depending on how you use your connection, and it makes sense to adjust the package to better suit those needs.Your request has been escalated to our Finance Team, who will review the downgrade request and reach out to assist you further with making the necessary adjustments to your account. T^