Mweb is top 1 of the worst SP ever!

I had internet problems while I was with Mweb last year. They would be offline for random weeks which affected my business because my business relies on emails to operate. I then opted to change to a different (better but slightly more expensive) service provider and haven’t had any problems with them ever since.

My issue with Mweb is the cancellation process I have been going through with them for the past 9months or so:

1. I called them in October 2018 to express my dissatisfaction with them, and that I’d like to cancel my subscription. The person I spoke to said he is canceling the subscription.

2. After a month later they deducted their monthly fee. So I called to check on my cancellation, the next consultant told me I had to go online to cancel, I did that.

3. Another month followed with another deduction, I called and the next consultant told me I had to write a letter, they would send a cancellation form of which I must fill in and return with a proof of payment and letter. All of which was done, however, they stopped paying for a month then started deductions again.

4. When I called again a week ago they tell me there is no record of my letter or proof of payment and letter.

It’s funny because when you send the required documentation for cancellation there is no correspondence from them.

Worst experience I’ve ever had from any service provider! I would not suggest this SP to anyone!!

Warmest regards, ????