MWEB IS THE WORST! THEY HAVE HORRIBLE CUSTOMER SERVICE

What a ******* service. All I wanted was fiber in my home, what I did not expect was the delivery of a router with no instructions, 2 days later their fiber installation guys arrive, and say the fiber is up, and provide me with a broadband number to activate my internet. This is surprising as protocol usually dictates that installers ensure that your internet is active prior to their departure. I ask who I need to provide this broadband number, I'm told to talk to the Mweb Tech team, I proceed to contact the tech team. Their IVR is faulty and doesn't pick up DTMF tones, eventually (10min), I manage to get through to a person. I am then told I need to speak to sales, I am transferred to sales which takes another 15 min. I get to sales where I am "activated" and provided with my router credentials - this is puzzling as the expectation is for customers to complete router set up. I try logging into the router, the details are incorrect -sigh. I call the tech team AGAIN and for 2 hours of my life, I am tasked with resolving a router/ONT problem to no avail. I am told the installers will need to come out again (in 7 to 10 days!!!!! for new customer) and I will incur a call-out fee for a service I am yet to use!!!

I am then billed for a service that I am yet to use. I call the billing department to query this(again their IVR is a mess) to query the billing and the billing date. I am told that it's because the service is active and I tell them I am yet to use a single MB of their wifi service because I do not have any internet. I am told I need to speak to the Tech team for them to reverse the amount charged for the days I did not receive service - a puzzling move by Mweb's billing dept. I am transferred to the Tech team, they confirm that they will perform a reversal and re-escalate my lack of service problem. I ask about the billing date, they tell me I need to speak to the billing dept, which frustrates me EVEN MORE because I had asked about this in my previous call with billing and they refrained from addressing this issue, instead handling my frustration with irritation and preferring to transfer me to the Tech team. Today I was billed again, an amount exceeding the initial amount billed and you guessed it - STILL NO INTERNET. I feel like Mweb sat down and asked themselves the question: how can we offer the worst possible service and I outdo government-owned Telkom and outdid themselves at being AWFUL to their NEW customers, if I could give a million negative stars I would. I hope this company and their poor services reps fail as a business because their service is ATROCIOUS