Mweb is the worst Internet Service Provider

Mweb is the worst service provider to sign up with. I signed up on the 8th February 2021. On the 23rd February 2021 Ocutel serviced the external line to my house. On the 24th February 2021 the router was delivered. According to Mweb it is a plug and play service. I phoned Mweb on the 25th and 25th February and all you hear how busy they are. There is NO follow up call as to whether the router is working or not. To date I still cannot use my router. They have a message line which is like a robot asking you the same questions with NO solutions. Furthermore they don't contact you at all even when you leave a message. The only response you get is the robotic voice messages. They ONLY sign you up and is ONLY interested in your monthly subscription.