CN
Collin N
1 reviews | Active since May 2026
07 May 2026, 11:53
Mweb is the worst internet service provider
Mweb is the worst worst service provider in South Africa..no customer service you hold the phone for hours to get assisted..they said I'm going to pay R800 on my account only to find out that i got billed R1200 every month.. I want to cancel my account, but I'm struggling please help with this company.. They are *****
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Mweb's replyOfficial
07 May 2026, 12:09Hi Collin,
We’re genuinely disappointed to hear how frustrating this has been for you, especially around the billing discrepancies and the difficulty getting assistance when you needed it most. Feeling misinformed about charges and then struggling to get support is understandably upsetting, and this is not the experience we want for our customers.
We acknowledge your decision to cancel and can confirm that we’ve requested the Cancellations Team to reach out to you directly to assist with the necessary steps and provide clear guidance on the process.
If you need any further assistance, you’re welcome to reach out via Hello Peter, where we can continue to support you.
Kind regards,
Mweb Team
We’re genuinely disappointed to hear how frustrating this has been for you, especially around the billing discrepancies and the difficulty getting assistance when you needed it most. Feeling misinformed about charges and then struggling to get support is understandably upsetting, and this is not the experience we want for our customers.
We acknowledge your decision to cancel and can confirm that we’ve requested the Cancellations Team to reach out to you directly to assist with the necessary steps and provide clear guidance on the process.
If you need any further assistance, you’re welcome to reach out via Hello Peter, where we can continue to support you.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 12:09
Official
Hi Collin,
We’re genuinely disappointed to hear how frustrating this has been for you, especially around the billing discrepancies and the difficulty getting assistance when you needed it most. Feeling misinformed about charges and then struggling to get support is understandably upsetting, and this is not the experience we want for our customers.
We acknowledge your decision to cancel and can confirm that we’ve requested the Cancellations Team to reach out to you directly to assist with the necessary steps and provide clear guidance on the process.
If you need any further assistance, you’re welcome to reach out via Hello Peter, where we can continue to support you.
Kind regards,
Mweb Team
We’re genuinely disappointed to hear how frustrating this has been for you, especially around the billing discrepancies and the difficulty getting assistance when you needed it most. Feeling misinformed about charges and then struggling to get support is understandably upsetting, and this is not the experience we want for our customers.
We acknowledge your decision to cancel and can confirm that we’ve requested the Cancellations Team to reach out to you directly to assist with the necessary steps and provide clear guidance on the process.
If you need any further assistance, you’re welcome to reach out via Hello Peter, where we can continue to support you.
Kind regards,
Mweb Team