Mweb is the Worst internet provider in South Africa

I called Mweb on 30 December 2022 I ordered a 50/50 speed uncapped fibre line. Everything was smoothly and I was told that I’d be contacted by Mweb and then by vumatel for installation. I moved into my flat on 2 January 2023 and there was a fibre box already installed and the old tenant of the flat left her router and everything due to her cancelling and won’t be needing it anymore. I kept it away in case she may needed it back. Weeks have gone by with absolutely no contact from Mweb whatsoever except for the email that allows me to track my order. Nothing showed on my tracking and it said delayed. I then spent literally hours and hours of my own airtime just to get ahold of them with no answer.

On the 27 January 2023 a vumatel consultant calls me and says that since I have a box installed and there is a router they will try to configure my access to that old router so that I can have Wi-Fi.

28 January 2023 vumatel calls me again and they are checking if I still need Wi-Fi. I then explain what happened the previous day and then they tell me that they have to check with Mweb because it’s either they’re billing me or they’re billing the old tenant. Another issue is that the package I took with Mweb gives me free installation and router however I have received nothing and their policy is that if you cancel you will have to pay back for the Router however received zilch from them. Currently I have Wi-Fi however I don’t know if it’s in my name on my account or not and if it’s not they’ll have to cancel and I’ll be without Wi-Fi again. This company is honestly full of ****. I have spent over R1000 just in purchasing data as my job needs me to be online.

It’s selfish, ridiculous and downright bad service. And I have no idea if and when I’ll get billed even tho I’m stuck in this position

Worse isp ever !!!!