FM
Felo M

1 reviews | Active since Dec 2020

16 Nov 2023, 08:46

MWEB IS THE WORST!

MWEB's Service is extremely poor. I haven't had service because they switched off my wifi because of a poorly consolidated statement and each department I speak to gives me a different amount that I should be paying while some departments say my account is up to date. WHAT THE ACTUAL ****?!!!!! Is there anyone in finance that is actually qualified for the Job? The account's team hung up while I was explaining my query and their online ticket system is handled by ghosts because none of the ticket I have raised have been responded to AT ALL since August.

There is no official email to contact these people and now I have to go digging for their Management on LinkedIn which is extremely unprofessional. I have raised an ISPA case but I just wanted to put this here as well because MWEB is the WORST!!!!!

Just cancel my service and come fetch your **** already!

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Replies (1)
FM
Felo M's update16 Nov 2023, 08:49
Reviewer Update
The stuff at the call centre have no training at all, they transfer you from one line to another without letting you know and each time you have to explain to the new person what is going on! Imagine the phone bill while waiting for ABSOLUTE NONSENSE!!! The lack of professionalism is shocking