Mweb is the worst company in South Africa

I have had huge issues with Telkom - no lines @ my business for 2 months. I spoke to Mweb about this, and they suggested I convert to ADSL I proceeded to do this 2018-04-05 Routers received 2018-04-13 (Friday) From inception, I had issues - on BOTH relevant premises. First complaint: 2018-04-15 Emailed Abdul 2018-04-16, and various phone calls. No response. Not from sales, not from technical. Called Daily, emailed daily, if 10 % of my contacts were responded to this was a lot. In the end I cancelled the agreement by 2018-04-19 (thursday) and asked to be reverted back to ADSL

I have since moved to an alternate supplier, and NOW I am being charged a cancellation fee of R 1221.75 UNACCEPTABLE After being a loyal customer for beyond 9 years (Since the days of WORLD ON LINE), and having to move solely because I AM NOT RECEIVING SERVICE and it is impacting my business negatively, I now get penalized even more

This is taking into account that contracts are subject to 5 working days cooling off period. Since I received the Router on a friday - this was the start of the contract. I cancelled by the subsequent thursday - which is 5 working days.

I AM SO TIRED OF BAD SERVICE FROM SUPPLIERS AND HAVING TO BE PENALIZED FOR THIS

DO NOT DEAL WITH MWEB. EVER....