Mweb is the worst company I have ever dealt with

It is impossible to try to call the Mweb customer service to sort out any problem that you may have.

I paid R399 for a service and they claim that they never received my payment. Even though I have the proof of payment on my banking account. But they claim that they never received the money and hence they will not be giving me what I paid for. I ordered Mweb Vuma Reach 20Mbps Uncapped on the 13th of August 2020 and paid with my Debit Card online for the service. The payment date was the 13th of August 2020 but went through on the 19th of August 2020. However on the customer website for Mweb it showed that the payment was not received by Mweb. I then called the Mweb customer service and went through an extensive telephone menu until I eventually reached a customer service agent. I explained to the person that I made the payment but the payment is not reflecting on Mweb’s side. They informed me that I reached the wrong person and that they had to transfer me to another person. When they transferred me the call cut off!!! I then had to call them again and go through the menu again, until I reached a customer service agent and had to explain the issue all over again. They then informed me again that I was in the wrong place and that they had to transfer me to the appropriate person. They transferred me and I was cut off again. This happened on the 20th of August.

On Monday the 24th of August I called 6 more times! Each time I was cut off and had to phone back and go through their extensive menu options on the phone. On Tuesday the 25th of August I called again and again I was cut-off. The last customer service agent was just plain rude and disrespectful and was not even interested in resolving my issue.

Stay away from this company as they do not care for customer service, they do not provide a service even though you have paid for the service. Once they have received your money they don’t care about you anymore. Its not my responsibility to ensure that payments are linked to the service. I have made the payment online, and identified myself as the payer. Even so, they still do not make the effort.